We Deliver With
We are not open Saturday and Sunday any orders placed on the weekend will be shipped Monday for delivery Tuesday.
The parcels are clearly labelled with the recipient address and the personalised gift message is included in the box, No other receipts/invoices go with the delivery. A signature is required.
To help us contact you and send you’re tracking reference please add our email address to your address book. firstname.lastname@example.org
All orders sent out are assigned a tracking reference, this is then emailed to you so we and you can track your order until delivery. If you notice an issue with the delivery when tracking please call us, so we can help correct any problems.
We endeavour to deliver all UK mainland Gifts on a "Next Day". (Sundays are a none delivery day) for orders placed before 4:00pm weekdays (Mon-Fri). Please note: Allow 3 days for delivery into Scottish Highlands & Islands. (Saturday delivery costs more at £13.99)
To guarantee that your present is delivered to a UK mainland address before 12pm the next day, ensure that you order by 4:00pm Mon–Thurs and choose this option when you check out.
We cannot ship any orders over UK bank holidays, any orders placed will be shipped after the bank holiday.
Gift orders being shipped to Northern Ireland are classified as offshore and as such carry a slight premium delivery charge. Service is 1-2 days depending on crossing times. (We cannot deliver on a Saturday in Northern Ireland.)
Orders shipped to Channel Islands and the Isle of Man are classified as offshore and as such carry a premium delivery charge. Service is 1-2 days depending customs declaration and procedures. (We cannot deliver on a Saturday in Channel Island (Jersey, Guernsey))
We deliver gifts right up to Christmas, typically up till Christmas eve, however there can be a delay on packing and couriers shipping in December so we recommend you place your order in October/November and schedule a delivery date.
Deliveries to the Highlands may incur an extra charge and take longer to arrive. Postcodes are AB10-56, BT01-94, DD05-11, EH43-45, FK16-21, G63-84, HS01-09, IM01-99, IV01-63, KA04-28, KW01-17, LL11-78, ML08-12, PA05-78, PH01-50, SY10-25, TD01-14, TR22-25, ZE01-03
Delivery can take between 2 to 3 days. (We cannot deliver on a Saturday in Highlands and Islands)
Due to Brexit we need you to contact us to discuss your requirements. We will then arrange delivery for you while minimising costs wherever possible. Our aim is to avoid the recipient being charged any duties or taxes upon receipt.
We can send gifts to worldwide destination outside Europe. However, some countries place restrictions food items or alcohol. Overseas deliveries may take up to 8 days but 5-6 days is normal. We cannot specify a date down to the day for overseas deliveries. (We cannot deliver on a Saturday out side of the UK Mainland.)
All our parcels are sent on insured signed for services. We guarantee to replace goods damaged in transit providing we are informed within 48 hours of delivery. Damaged goods may be refused on delivery and the carrier will return them. If the damage is not immediately evident they should be retained for inspection and returned at our expense if necessary. We will replace goods lost in transit provided that we are notified.
If the recipient is not there to receive a parcel the carrier will try a neighbour to make the delivery and leave a card informing them what house they have left it with, failing that they will leave a calling card with contact details so that redelivery or collection can be arranged. If you need the parcel to be redelivered to a different address then we will need to arrange this with the carrier, although extra charge may be incurred. If the carrier doesn't receive a response to the card, they will return the gift to us after eight working days.